Thank you for choosing Honey Peak Gelatin. We are committed to processing and shipping your order quickly and accurately. Please review the information below so you know what to expect after placing your order.
Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding US federal holidays) after your order is received and payment is confirmed. Orders placed on weekends or holidays will begin processing the following business day.
During high-demand periods (such as promotions or holidays), processing times may be slightly extended. We will notify you by email if a significant delay is anticipated.
Shipping Methods & Carriers
We currently ship within the contiguous United States using the following carriers:
- USPS First Class Mail — estimated 3–7 business days
- USPS Priority Mail — estimated 2–3 business days
- UPS Ground — estimated 3–5 business days
- FedEx Home Delivery — estimated 2–5 business days
The carrier and method selected for your order will depend on your shipping destination, package size, and current carrier availability. We reserve the right to select the most appropriate carrier for each order.
Shipping Rates
- Standard Shipping: Applicable to 1–2 bottle orders. Rate calculated at checkout.
- Free Shipping: All 3-bottle and 6-bottle orders qualify for complimentary standard shipping within the United States.
Delivery Estimates
Delivery timeframes are estimates and are not guaranteed. Once your order ships, you will receive an email with your tracking number and a link to track your package in real time.
Estimated total delivery time (processing + shipping) for US orders:
- Standard: 4–10 business days from order placement
- Priority: 3–6 business days from order placement
Please note that business days exclude weekends and US public holidays. Weather events, carrier delays, and other circumstances beyond our control may affect delivery times.
Tracking Your Order
Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at support@honeypeakgelatin.com.
Lost or Stolen Packages
Honey Peak Nutrition LLC is not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier. If your tracking information shows your package as delivered but you have not received it, we recommend:
- Checking with neighbors or other household members
- Looking in and around your mailbox, door, garage, or any location where packages are typically left
- Waiting 24–48 hours as packages are occasionally marked as delivered before they physically arrive
- Contacting the carrier directly with your tracking number to open an investigation
If the carrier confirms the package is lost (not just delayed), please contact our support team and we will work with you to find a resolution.
Address Accuracy
Please ensure your shipping address is complete and accurate when placing your order. Honey Peak Nutrition LLC is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error in your shipping address immediately after ordering, contact us as soon as possible at support@honeypeakgelatin.com — we will do our best to correct it before your order ships.
International Shipping
At this time, Honey Peak Gelatin ships exclusively within the contiguous United States. We do not currently ship to Alaska, Hawaii, US territories, or international destinations. We hope to expand our shipping regions in the future.
Contact Us
For shipping-related inquiries, please contact our support team:
- Email: support@honeypeakgelatin.com
- Phone: +1 (801) 555-0147 (Mon–Fri, 9am–5pm MST)
- Response Time: We aim to respond within 24–48 business hours.