At Honey Peak Nutrition LLC, we want you to be completely satisfied with your purchase. We offer a 60-day money-back guarantee on all orders, because we believe in the quality and effectiveness of our formula. If for any reason you are not fully satisfied, we will work with you to make it right.
Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
- Your return request must be initiated within 60 days of the original delivery date.
- Your order must have been placed directly through our authorized affiliate link or official sales page.
- You must contact our support team to initiate the return process before sending any items back.
- Opened bottles may be returned — we do not require you to return unused or unopened product to qualify for a refund.
Please note that after the 60-day window has passed, we are unable to process returns or refunds.
How to Initiate a Return
To begin your return, please follow these steps:
- Step 1: Contact our customer support team by email at support@honeypeakgelatin.com or by phone at +1 (801) 555-0147.
- Step 2: Include your full name, order number, and the reason for your return request.
- Step 3: Our team will respond within 24–48 business hours with return instructions, including the return address.
- Step 4: Ship the product back (if applicable) using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Step 5: Once your return is received and processed, your refund will be issued to your original payment method within 5–10 business days.
Refund Process
Approved refunds will be issued to the original payment method used at the time of purchase. Please allow 5–10 business days for the refund to appear on your statement after it has been processed on our end. Processing times may vary depending on your bank or card issuer.
If you have not received your refund within 14 business days of our confirmation, please contact your bank first. If the issue persists, reach out to our support team.
Non-Refundable Items
- Orders placed more than 60 days before the return request date.
- Orders purchased from unauthorized third-party resellers — please only purchase from our official affiliate page.
- Shipping charges (original shipping cost) are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 14 days of receiving your order. Include a photo of the damaged item and your order details. In these cases, we will arrange for a replacement or full refund at no cost to you, including return shipping where applicable.
Order Cancellations
If you wish to cancel an order, please contact us immediately at support@honeypeakgelatin.com. We begin processing orders quickly, so cancellations can only be accommodated if your order has not yet shipped. If your order has already shipped, you will need to follow the standard return process.
Contact Information
- Email: support@honeypeakgelatin.com
- Phone: +1 (801) 555-0147
- Hours: Monday–Friday, 9:00 AM–5:00 PM MST
- Mailing Address: Honey Peak Nutrition LLC, PO Box 12730, Ogden, UT 84412, United States